Service Designer

SERVICE DESIGN
METHODOLOGY
The Double Diamond is a visual representation of the design and innovation process. It’s a simple way to describe the steps taken in any design and innovation project, irrespective of methods and tools used.
Billing & Paying Experience
Service Design Project
September, 2023
Scope & Aim
The pandemic has had a huge impact on people's routines and many vital sectors, as well as reshaping social behavior around the world. The food and beverage industry also took its share from this change and entered a rapid digitalization process.
Our aim is to research the 'Billing & Payment Experience' of merchants and offer innovations that will improve their negative experience and make their experience unique.
Employee Engagement
Case Study
October, 2022
Scope & Aim
Employees often struggle to integrate work and personal life, and traditional policies fail to address their individual well-being needs. Many lack agency to define boundaries, pursue growth opportunities, or engage in projects that align with their passions and skills. Organizational silos, limited visibility of opportunities, and rigid structures hinder collaboration, innovation, and peak performance. Companies frequently cannot measure or access the real-time potential of their workforce, making it difficult to fill skill gaps and adapt to changing needs. This case study examines these challenges and explores how a talent marketplace can address engagement, development, and personalized employee experiences at work and beyond.

