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SERVICE DESIGN
METHODOLOGY

 

The Double Diamond is a visual representation of the design and innovation process. It’s a simple way to describe the steps taken in any design and innovation project, irrespective of methods and tools used.

Billing & Paying Experience
Service Design Project

September, 2023

Scope & Aim

 

The pandemic has had a huge impact on people's routines and many vital sectors, as well as reshaping social behavior around the world. The food and beverage industry also took its share from this change and entered a rapid digitalization process.

Our aim is to research the 'Billing & Payment Experience' of merchants and offer innovations that will improve their negative experience and make their experience unique.

Employee Engagement 
Case Study

October, 2022

Scope & Aim

 

Employees often struggle to integrate work and personal life, and traditional policies fail to address their individual well-being needs. Many lack agency to define boundaries, pursue growth opportunities, or engage in projects that align with their passions and skills. Organizational silos, limited visibility of opportunities, and rigid structures hinder collaboration, innovation, and peak performance. Companies frequently cannot measure or access the real-time potential of their workforce, making it difficult to fill skill gaps and adapt to changing needs. This case study examines these challenges and explores how a talent marketplace can address engagement, development, and personalized employee experiences at work and beyond.

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